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Please read and understand the conditions of booking set out in this section prior to booking a trip with Adventure Tours.
We strongly recommend that you also read the more detailed online version of your itinerary prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.
Please read and understand the conditions of booking set out below prior to booking a trip with Adventure Tours. We strongly recommend that you also read the more detailed online version of your itinerary prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.
All bookings are made with Intrepid Travel Pty Ltd, trading as Adventure Tours Australia (ABN 35 007 172 456) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
Dates, itineraries and prices are valid from 01 April 2013 until 31 March 2014.
A 25% deposit is required to confirm a Day Tour or Short Break Tour (see details below under Clause 4) with the remainder due no later than 30 days prior to departure. A deposit of AU$250 is required on Extended Tours and Packages (see details under Clause 4) at time of booking with the remaining amount due no later than 56 days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking. A non-refundable credit card surcharge of 1.5% applies on all MasterCard and Visa transactions (3.5% on Amex). Please note: Tour Partner payment policies vary from the above and are subject to change at any time. These are available on request from us.
Due to the extensive time and planning involved with touring, a strict cancellation policy is applicable to compensate for costs and lost revenue. Once a booking is confirmed the following cancellation fees will apply:
25% deposit confirms tour with full payment required 30 days before departure.
Cancellation Fees for Day Tours and Short Break Tours
A deposit of AU$250 confirms tour with full payment required 56 days before departure;
Cancellation Fees for Extended Tours and Packages
East Coast, Tasmania and New Zealand (tours operated by our tour partner Topdeck)Including Cairns<>Sydney<>Melbourne<>Adelaide<>Alice Springs (Unleashed 18-39 tours).
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 15 days prior to the proposed departure date. A fee of AU$50 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 15 days prior to the proposed departure date our cancellation conditions apply.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed departure date. A fee of AU$100 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of AU$150 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Including: Cairns<>Sydney<>Melbourne<>Adelaide<>Alice Springs (Unleashed 18-39 tours).If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 42 days prior to the proposed departure date. A fee of AU$100 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 42 days prior to the proposed departure date our cancellation conditions apply.
Amendments to any other arrangements made in conjunction with your trip will incur an AU$100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 7 days of departure. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
We may cancel a trip at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some Day Tours and Short Break Adventures - please ask us.
Our trip prices are based on currency exchange rates published by OANDA in August 2012. We reserve the right to impose surcharges up to 28 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full.
Some of our tours require minimum numbers to guarantee their departure. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking. Many of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip.
Travel Insurance is compulsory for all Adventure Tours travellers and should be taken out at the time of booking. Your Travel Insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. You must provide proof of your Travel Insurance on the first day of your trip. However it is also recognised that in some countries (eg. Germany and Austria) local consumer laws do not permit the compulsory purchase of Travel Insurance. Clients from these exempt countries who choose to travel without holding an adequate and valid Travel Insurance policy will be asked to complete an Insurance Waiver form before commencement of their tour. Australians are not required to be covered for medical expenses on trips within Australia. However we strongly recommend that you have a domestic Travel Insurance policy which covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
For the majority of our trips the minimum age for children is 8. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child's day to day care. Please note; families must upgrade from dorm-share accommodation to private rooms. On camping trips, accompanying adults may be required to share with others in the group on a twin share basis. Variations: a lower minimum age may apply on Short Break and Day Tours. Please be aware of our specially designed Unleashed 18-39 tours.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
Our group trips are run by a Tour Guide. The decision of the Tour Guide is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. It is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agents for these third parties. We are not responsible for the acts and omissions of these third parties.To the fullest extent of the law:
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your Tour Guide or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
If you have a complaint about your trip please inform your Tour Guide at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).
The laws of Victoria, Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Victoria, Australia.
Intrepid Travel Pty Ltd
Level 3/380 Lonsdale Street
Melbourne VIC 3000
Australia
Please read and understand the conditions of booking set out below prior to booking a trip with Adventure Tours. We strongly recommend that you also read the more detailed online version of your itinerary prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.
All bookings are made with Intrepid Travel Pty Ltd, trading as Adventure Tours Australia (ABN 35 007 172 456) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
Dates, itineraries and prices are valid from 01 April 2013 until 31 March 2014.
Payment (including cancellation and amendment fees) is payable in GBP (UK residents) or Euro. Once your booking is confirmed in the appropriate 'local' currency, currency changes are not permitted.A 25% deposit is required to confirm a Day Tour or Short Break Tour (see details below under Clause 4) with the remainder due no later than 30 days prior to departure. A deposit of GB£150/EU€200 is required on Extended Tours and Packages (see details under Clause 4) at time of booking with the remaining amount due no later than 56 days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking. A non-refundable credit card surcharge of 1.5% applies on all MasterCard and Visa transactions (3.5% on Amex). Please note: Tour Partner payment policies vary from the above and are subject to change at any time. These are available on request from us.
Due to the extensive time and planning involved with touring, a strict cancellation policy is applicable to compensate for costs and lost revenue. Once a booking is confirmed the following cancellation fees will apply:
25% deposit confirms tour with full payment required 30 days before departure.
Cancellation Fees for Day Tours and Short Break Tours
A deposit of GB£150/EU€200 confirms tour with full payment required 56 days before departure;
Cancellation Fees for Extended Tours and Packages
East Coast, Tasmania and New Zealand (tours operated by our tour partner Topdeck)Including Cairns<>Sydney<>Melbourne<>Adelaide<>Alice Springs (Unleashed 18-39 tours).
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 15 days prior to the proposed departure date. A fee of GB£30/EU€40 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 15 days prior to the proposed departure date our cancellation conditions apply.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed departure date. A fee of GB£65/EU€80 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of GB£100/EU€120 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Including: Cairns<>Sydney<>Melbourne<>Adelaide<>Alice Springs (Unleashed 18-39 tours).If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 42 days prior to the proposed departure date. A fee of GB£65/EU€80 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 42 days prior to the proposed departure date our cancellation conditions apply.
Amendments to any other arrangements made in conjunction with your trip will incur a GB£65/EU€80 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 7 days of departure. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
We may cancel a trip at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some Day Tours and Short Break Adventures - please ask us.
Our trip prices are based on currency exchange rates published by OANDA in August 2012. We reserve the right to impose surcharges up to 28 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full.
Some of our tours require minimum numbers to guarantee their departure. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking. Many of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been travelling together for some weeks when you commence your trip.
Many of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been travelling together for some days when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.
Travel Insurance is compulsory for all Adventure Tours travellers and should be taken out at the time of booking. Your Travel Insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. You must provide proof of your Travel Insurance on the first day of your trip. However it is also recognised that in some countries (eg. Germany and Austria) local consumer laws do not permit the compulsory purchase of Travel Insurance. Clients from these exempt countries who choose to travel without holding an adequate and valid Travel Insurance policy will be asked to complete an Insurance Waiver form before commencement of their tour. Australians are not required to be covered for medical expenses on trips within Australia. However we strongly recommend that you have a domestic Travel Insurance policy which covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
For the majority of our trips the minimum age for children is 8. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child's day to day care. Please note; families must upgrade from dorm-share accommodation to private rooms. On camping trips, accompanying adults may be required to share with others in the group on a twin share basis. Variations: a lower minimum age may apply on Short Break and Day Tours. Please be aware of our specially designed Unleashed 18-39 tours.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
Our group trips are run by a Tour Guide. The decision of the Tour Guide is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. It is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
a. We will accept liability for the negligence of our staff or agents causing death or physical injury to persons or loss or damage to personal property only to the extent it is obliged under the applicable law. Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities. This acceptance of liability is subject to clause c. below.
b. In other circumstances we are responsible to you for the proper performance of this contract. This acceptance of liability is subject to clause c. below.
c. we shall not be liable for any damage or loss if the failure to carry out the contract is:• Attributable to you.
Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable.
d. Except in cases involving death, injury or illness, any liability covered under clause b. above is limited to 3 times the price paid. In the case of damaged property the liability is limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all cases the Company specifically excludes all liability for indirect or consequential loss or expense including loss of profits and in all cases our liability will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements.
e. Where your trip arrangements involve travel by air, rail or sea, or hotel accommodation, the compensation is limited by the following international conventions respectively: Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention 1974 and Paris Convention 1962. We are to be regarded as having all benefit of any limitation of right to claim or compensation contained in these or any conventions.
f. our acceptance of liability in clauses a and b above is subject to assignment by you of your rights against any agent, supplier or sub-contractor which is in any way responsible for the unsatisfactory arrangements or your death or personal injury.
g. Flight Notice, Flight Information and EU Blacklist.This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim. No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your Tour Guide or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
If you have a complaint about your trip please inform your Tour Guide at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).
The laws of Victoria, Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Victoria, Australia.
Intrepid Travel Pty Ltd
Level 3/380 Lonsdale Street
Melbourne VIC 3000
Australia